Thank you for attending my talk, The Hidden Costs of On-Call: False Alarms, at the USENIX LISA conference this year.

You can provide your email at the bottom of this page and I’ll send you the talk recording after it’s posted so you can share with your coworkers, as well as periodic updates on posts made here.

Talk slides:

• Hidden Costs - Slides only

• Hidden Costs - Handout with Notes

If you would like to read more about monitoring and on-call, you may enjoy these posts:

• Reducing the Stresses of On-Call
• Overcoming Monitoring Alarm Flood
• Take That Vacation: Eliminate Alerts Dragging You Back to the Office (from SysAdvent ‘16)
• Using Fault-Tree Analysis To Reduce Failures in Software

Citations:

• Multitasking: Switching Costs. American Psychological Association
• STRESS…At Work. National Institute for Occupational Safety and Health (NIOSH). Publication 99-101
• Stress and medical malpractice: organizational risk assessment and intervention. Journal of Applied Psychology 73(4):727-735
• The Cost of Poor Sleep: Workplace Productivity Loss and Associated Costs. Journal of Occupational & Environmental Medicine: January 2010 - Volume 52 - Issue 1 - pp 91-98. doi: 10.1097/JOM.0b013e3181c78c30
• 10 things to know about sleep as the clocks go back. BBC
• State of the American Workplace 2017. Gallup
• 2014 Workplace Flexibility - Overview of Flexible Work Arrangements. Society for Human Resource Management.
• How a Flex-Time Program at MIT Improved Productivity, Resilience, and Trust. Harvard Business Review
• Patient alarms often unheard, unheeded. The Boston Globe
• XKCD 1205: Automation